hotel closest to rivers casino pittsburgh

It was top notch! Also, we appreciate the hotel accommodating our travel schedule by allowing us early check in and check out. The best part of our stay was my spa experience. Our birthday weekend would have been better if we stayed at a no frills 3 star hotel because at least we would not have such high expectations. You can definitely tell that new management (General manager, Housekeeping Manager, and Concierge) is needed and the staff needs to be retrained with their focus being customer satisfaction in all aspects of the guest's stay. Just to know that there was probably a lot of filth that was also unseen. The place made me feel filthy and unclean. Even after the manager came to our room to ensure it was cleaned, it was not done to my satisfaction. The lack of detail with dusting the air vents, cleaning/dusting/disinfecting the commonly touched areas was very shocking for the prices. Go to one of the hotels across the street.ĭefinitely need a housekeeping supervisor to ensure that rooms are deep cleaned after each guest. At 1AM, there was still a line out the door of people trying to check in for rooms they paid for starting hours ago. I'm sure he had been, and that part stinks for him. When I asked what the rate would be since they were checking us in well after midnight, ”Chris” sneered and said he wasn't ”in the mood” as he had already been yelled at today. We were yelled at to get in the regular line, as no Marriott Elite service was available. At midnight, we returned to the hotel and tried to get a key for the second room we had already paid for. We paid for a suite, but instead got ready in a communal bathroom with hundreds of other misplaced guests. We did it with no apology, no emotion, literally zero human communication that recognized what a mess this was. They suggested we get ready for the concert in the lobby bathroom. We tried to check in at 230, which as a Platinum member would never be an issue anywhere. This was likely their busiest weekend of 2023 so an actual manager and extra housekeeping staff would have been appropriate. They left a very inexperienced ”supervisor” in charge of the hotel and the result was a cluster. However, this large hotel seemed confused, confounded and dazed at the number of paid guests who showed up today. Taylor has been coming to Pittsburgh for almost a year. So I am very used to very good service at Marriotts. To start, I am a Platinum member for many years. This is the first and only time I've written a review of a Marriott.

Hotel closest to rivers casino pittsburgh